CCZZ Privacy Policy for Philippine Users

1 About This Policy

Welcome to the CCZZ Privacy Policy. We know that choosing an online gaming platform involves trust, particularly when account access, PHP payments and support are involved. This policy is designed to make our approach clear and easy to understand. It applies to services provided through cczz.yachts, including registration, deposits, withdrawals, gameplay and communications with customer support.

In this policy, “personal data” and “personal information” refer to details that can identify or relate to you as an individual. Depending on how you use the platform, this may include your name, email address, mobile number, account credentials, payment information and other details that you choose to submit. Please review this policy before using CCZZ so you understand how information connected with your account may be handled.

2 Information We Collect

The information collected by CCZZ depends on the features you use and the requests you make. Some details are provided directly by you, while other information may be recorded when you access the platform or use account services. The main categories are outlined below.

• Account information: When you register, you provide details needed to create and protect your account, such as a username and password. You may also submit your name, mobile number, email address or other profile information where requested. Keep your login credentials private and use a strong password to help prevent unauthorised access.
• Payment information: When you deposit or request a withdrawal, CCZZ processes information linked to your selected payment method. Available deposit methods include Maya and Gcash, and transactions may involve payment account details, bank card information, payee details, order references and other records needed to match funds to the correct member account. Use the latest account number or QR Code generated for each deposit, and do not reuse saved payment details that may no longer be valid.
• Verification information: CCZZ may ask for additional account or payment details when verification is needed to protect your funds, confirm account ownership or support a transaction. Information used for verification should be accurate and belong to the account holder. If your bank account, payee name or other payment information needs to be corrected, contact customer support rather than submitting someone else’s details.
• Technical and usage information: When you browse or play, the platform may record technical details such as your IP address, browser and device information, pages viewed, games opened, session length and referring URL. This information can help CCZZ understand platform use, investigate technical issues, support account security and improve the experience for Philippine players.
• Support correspondence: When you reach our customer service team through live chat or another available support channel, we may keep a record of the exchange to follow up on concerns, resolve open cases, and improve assistance.

3 How We Use Personal Information

We process collected personal information only for relevant platform, security, payment, support, and compliance purposes, including the following:

• Account administration: We use account details to register, maintain, and protect your player profile, process sign-in attempts, and assist with password recovery.
• Payment handling: Information may be processed to complete PHP deposits and withdrawals, verify submitted payment details, maintain transaction records, and detect suspicious or unauthorised activity. Available methods include Maya and Gcash, subject to the options shown in the Member Centre.
• Identity and age checks: We may verify your identity and confirm that you are at least 21 years old in line with our terms. These checks support safer participation and help prevent underage gaming.
• Service development: We review technical and usage information to improve navigation, mobile performance, game stability, error handling, and platform features across the Web, iOS, and Android experience.
• Marketing messages: If you have given permission, we may contact you about games, bonuses, and current promotions. You may withdraw that permission or disable eligible marketing messages through the available account controls.
• Legal and regulatory duties: We may use relevant information to satisfy applicable obligations, enforce platform rules, and respond to valid requests from courts, regulators, or other authorised public bodies.

4 When Personal Information May Be Shared

We do not sell player information. We disclose it only when reasonably necessary for platform operations, payment services, verification, security, or legal compliance, including in the limited situations below.

• Payment service providers: The providers supporting PHP deposits and withdrawals may receive the information needed to verify and complete a requested transaction.
• Game service providers: Studios and technical suppliers supporting the game catalogue may receive limited device, session, or gameplay data when required to run games properly and maintain reliable records.
• Verification providers: When an identity check is necessary, selected service providers may process the submitted information or documents solely to carry out that verification.
• Authorities and regulators: We may disclose relevant personal information when required by applicable law, a valid court order, or an authorised regulatory request.

Service providers that process information on our behalf are expected to apply appropriate safeguards and limit their use of the data to the agreed service. Personal information must not be used for separate marketing without the player’s explicit consent.

5 How We Protect and Store Your Data

We maintain security controls and use established encryption technologies and protective protocols to safeguard stored information and data sent between your device and our systems. Our technical team monitors platform security around the clock throughout the year, although no online system can eliminate every risk.

Access to personal information at CCZZ is limited to authorised team members who require it for their assigned duties. Personnel who handle player data are required to protect it under confidentiality obligations. CCZZ also carries out regular security reviews and vulnerability checks to help detect and resolve potential risks early.

CCZZ keeps your personal information while your account is active and for any further period required by applicable regulations. If you close your CCZZ account, we will delete or anonymise the information within a reasonable period, unless certain records must be retained to meet legal requirements.

6 Cookies and Tracking Technologies

CCZZ uses cookies and similar technologies to support a smoother browsing experience. These small text files are stored on your device and may help remember your preferences, keep your session active, process transactions, and show us how visitors use the platform. CCZZ uses the following cookie categories:

• Essential cookies: These are needed for core CCZZ functions, including maintaining your login session and handling transactions. They cannot be switched off through the platform.
• Performance cookies: These collect anonymous usage information to help CCZZ understand how players interact with the platform. The insights support improvements to page speed, stability, and overall performance.
• Preference cookies: These save choices such as your language and display settings, allowing CCZZ to apply your preferred options when you return without requiring you to set them again.

You can control cookie preferences in your browser settings. Please note that blocking essential cookies may prevent some CCZZ features from working properly.

7 Your Data Rights

As a CCZZ player, you may have the following rights in relation to the personal information we hold about you:

• Right to access: You may ask for a copy of the personal information held by CCZZ about your account.
• Right to correction: If your CCZZ account information is incorrect or no longer current, you may request that we correct or update it.
• Right to deletion: You may ask CCZZ to remove your personal information, subject to any records that must be kept under applicable legal requirements.
• Right to opt out: You may stop receiving CCZZ marketing messages at any time by selecting the unsubscribe option in an email or changing the relevant settings in your account.
• Right to data portability: Where applicable, you may request your personal information in a structured, commonly used format so it can be transferred to another service.

To make a request under any of these rights, please contact the CCZZ support team through the available support channels. [email protected]We aim to respond to your request within 30 days.

8 Children's Privacy

CCZZ is intended only for Philippine adults aged 21 and above. We do not knowingly accept personal information from anyone below the legal participation age. If we identify an account that belongs to a minor, we may restrict access and remove personal data when it is no longer required to be retained. If you believe a minor may be using CCZZ, please contact our customer support team through the available support channel as soon as possible. [email protected].

9 Privacy Policy Updates

CCZZ may revise this Privacy Policy when our data practices, legal obligations, or platform services change. The latest version will be published on this page, and the revision date will show when it was last updated. Please review the policy from time to time so you remain informed about how your personal information is handled.

10 Contact CCZZ

For questions about this Privacy Policy, personal-data requests, or the way CCZZ handles account information, please contact our customer support team through the support option available on the platform. Our support scope includes account access, payments, privacy, security, and responsible participation for Philippine adults aged 21 and above.

Support: [email protected]